Terms and conditions
1. Delivery & shipping costs
Within Switzerland and the Principality of Liechtenstein we ship free of charge with Swiss Post. If the complete order is returned without keeping a single product, CHF 7.90 will be charged for handling and packaging.
For shipments to European countries a flat-rate of CHF 25.00 is charged. A flat-rate of CHF 35.00 is charged for shipments to all other countries. The swiss TVA of 8 % will be deducted for orders outside of Switzerland and the Principality of Liechtenstein. Possible customs or import duties have to be beared by the customer.
After shipping the order, a consignment number will be sent to you. With this number the shipment can be tracked at any time.
2. Method of payment
You can choose between following options:
Individuals with place of residence in Switzerland as well as companies and organisations registered in the Commercial Registry of Switzerland will be delivered on account – subject to the condition that the credit check is positive. Gift vouchers (Limited to the amount of CHF 3000.- per customer/transaction) can not be bought on account.
The invoice is payable within 10 days. Struuss.ch is entitled to charge CHF 10.00 as reminder charge with the second reminder (sent by E-Mail). If the invoice remains unsettled the debt claim will be transferred to a debt collection company. Subsequently additional cost is a reminder charge of CHF 20.00 as well as a late payment interest of 8 % per annum.
Prepayment, bank transfer - 2 % discount!
The payment is effected via Online-Banking. A discount of 2 % on the invoice amount is granted. Following your order, the bank details will be shown. The payment has to be effected immediately, at the latest after three working days as the reservation of the ordered products can not be garanteed any longer.
PostFinance Card, PostFinance E-Finance
The payment is effected via your PostFinance Card or PostFinance E-Finance (Yellownet).
The following credit cards are accepted:
- Diners Club
For secure payment you will be directed to a safe SSL encrypted payment site, provided by PostFinance (Swiss Post).
Holder of a paypal account can effect the payment to email@example.com
3. Credit Check
Struuss.ch reserves the right to obtain credit information from third parties. For this purpose, customer information can be given to third parties.
Your order is generally delivered in one complete shipment within 2 – 3 working days. You will be informed by E-Mail if this exceptionally is not possible, for example if multiple identical products were ordered. If prepayment was selected, the date of payment receipt is relevant.
In order to offer you the biggest range of available sizes, we access the european warehouses of our swiss suppliers. In these cases the shipments are carried out within 14 days at the most. (specially marked when choosing the size) If a certain size is not offered, we or our supplier is sold out or this size is not produced.
5. Minimum order value
There is no minimum order value.
All prices are net, 8 % VAT included. All prices have binding effect. Obvious typing errors or calculating errors entitles Struuss.ch to withdraw from the contract.
7. Reservation of proprietary rights
The delivered goods remain the property of Struuss.ch GmbH until complete payment of the selling price. The seller shall be entitled to enter the proprietary rights in the corresponding register
8. Exchange / Return
The items can be exchanged or returned within 10 days. The returned items must be in their original condition: Unworn, unwashed with all tags and labels attached. Shipping costs for returns are payable by the customer. For exchanges you are welcome to visit our jeans shop at Oberdorfstrasse 22 in Zurich. (No cash refunds in the shop)
For returns, please fill in the return form, enclosed in the parcel and send it back together with the goods. The goods chosen for exchange will be sent free of charge.
All items will be inspected on return. If everything is in order, we will refund the full amount paid, unless you wish to return the whole order without receiving an exchange. In this case, the amount of CHF 7.90 for handling and packaging will be charged.
All items are checked prior to be shipped. If there still should appear a defect of material or production defect please inform us via e-mail before sending it back to us. The item will be replaced. If the item is not available any more, the amount paid will be refunded.
Struuss.ch is not liable for damages caused by figures which might differ, content, prices or late delivery. Zürich shall be the place for jurisdiction.
11. Protection of privacy
Your personal data is protected and will be forwarded to a third party solely for credit checks or for debt collection. An SSL encryption ensures secure data transmission.
Tel +41 44 261 91 22